Grievance Redressal

Internal grievance process

A Data Principal should first contact the operator through the monitored grievance channel published before production launch. The operator should acknowledge, investigate, and respond in accordance with the applicable DPDP requirements and timelines.

Information to include

• Your name or identifying details needed to locate the request.
• The URL, job identifier, or event relevant to the grievance where available.
• A clear description of the issue and the resolution requested.
• A safe contact method for the response.

Escalation

Where a grievance cannot be resolved through the operator’s process, the Data Principal may use the escalation or Board mechanism available under the DPDP framework once applicable to the relevant matter.